LEADERSHIP TOOLS Clear Expectations for Leaders A Guide to Setting Clear Expectations Tonya was incredulous. She couldn’t believe her team kept falling short of her expectations. “They should know this! I know it — they should, too.” But instead of improving her team’s performance, Tonya kept answering the same questions over and over again. Shawn […]

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LEADERSHIP / COACHING How My Coach Saved Me: Working in Crisis Which direction should I go? Late one night, I received word of an incredibly challenging staffing situation. Based on my role and influence in that situation, I knew I needed to do something. But what? My mind raced 100 miles an hour. All. Night.

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