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Clear Expectations for Leaders

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A Guide to Setting Clear Expectations Tonya was incredulous. She couldn’t believe her team kept falling short of her expectations. “They should know this! I know it — they should, too.” Instead of improving her team’s performance, she kept answering the same questions over and over. Shawn had a similar challenge. As hard as he

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How My Coach Saved Me: Working in Crisis

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Which Direction Should I Go? Late one night, I received word of an incredibly challenging staffing situation. Based on my role and influence in that situation, I knew I needed to do something. But what? My mind raced 100 miles an hour. All. Night. Long. I didn’t sleep much. I woke up the next morning,

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